Terms and Conditions

Junge A/S
Kertemindevej 22
8940 Randers
Tel: +45 86 40 60 22
CVR: 51616618

Payment

Junge A/S accepts online payments with Dankort, Visa/Dankort, Visa, Mastercard, Mobilepay Online, ApplePay.

Payment will only be charged to your account when the physical item is dispatched or the virtual product has been created, unless otherwise agreed or stated in your order.

Reservation of amount

When using payment cards, debit as well as credit cards, the amount being purchased is reserved. This amount is reserved until the webshop has processed and dispatched your order. Once the order has been dispatched, the money is charged to the account. The reservation period depends on the product/service.

Authorisation on debit cards

With debit cards, you will be able to see that the money has been reserved in your account, and your available balance will therefore appear lower. If you or the webshop subsequently cancel your order, the webshop cannot charge the money, but the reservation will remain in place for a period of time. Please note that only your bank (or card issuer) can release the reservation.

Authorisation on credit cards

The money will only be charged to your account and appear in your account overview when the webshop processes and charges payment for your order

All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark - Kroner (DKK), Euro (EUR), Sweden - Kronor (SEK)

Junge A/S uses a secure payment server that encrypts all information using the SSL protocol, which means your data is secure and cannot be read by external parties.

Junge A/S's own website also uses encryption with the SSL protocol.

Delivery

The delivery time for your order is 1-3.

Junge A/S dispatches goods with the following: GLS - Business, GLS - Private, GLS - ParcelShop

You can choose between having the parcel sent "without delivery" or "with delivery".


You will always receive a track and trace number so you can follow your parcel from our warehouse to your home.

Right of withdrawal

A full 14-day right of return is granted for goods purchased on the website, unless otherwise agreed or stated in your order.

The 14-day period starts on the day the order is delivered.

Notice of withdrawal must be given to us no later than 14 days after delivery and received by us no later than 14 days after we have been informed of your exercise of the right of withdrawal.

Notice of exercising the right of withdrawal must be sent by email to info@junge.eu. The message must clearly state your wish to exercise the right of withdrawal.

Condition of the item upon return

You are liable for any reduction in the item's value resulting from handling other than what is necessary to establish the nature, characteristics and function of the item. This means that you may try the item in the same way as if you were shopping in a physical store.

If the item has been tried beyond what is described above, it is considered used and of reduced value. This means that if you withdraw from the purchase, you will receive a smaller portion or none of the purchase amount back. It is up to Junge A/S to assess the condition of the item.

Right to make a complaint

A 2-year right to make a complaint is granted for products in accordance with the Danish Sale of Goods Act. The right to make a complaint applies to all defects in materials and workmanship.

Complaints regarding defects and deficiencies must be reported to Junge A/S within a reasonable time after receipt of the item. 
Here, a maximum of two months is considered a reasonable time, unless otherwise agreed.


The right to make a complaint lapses in the event of incorrect or unusual use of the product.

Return shipping is free when exchanging for a different colour, size or jacket/coat. For other returns, it costs 39 kr., which will be deducted from the refunded amount. Alternatively, you can arrange and pay for the return yourself.

For returns, contact the company:

Junge A/S

Kertemindevej 22

8940 Randers SV
Denmark

Tel:  +45 86 40 60 22

CVR: DK51616618

Complaints are not  accepted if they have been sent cash on delivery.

Customer & Privacy Policy

We do not resell personal information and do not disclose your personal information to others; it is only registered in our customer database. You can have your information deleted at any time.

In order for you to enter into an agreement with Junge A/S, we need the following information:
. Name
. Address
. Telephone number
. Email address

We register your personal information for the purpose of being able to deliver the item to you.

Personal information is registered with Junge A/S and stored for up to five years, after which the information is deleted.

When personal information is collected via our website, we ensure that this always happens with your explicit consent, so that you are informed of exactly what information is collected and why.

The director and employees of Junge A/S have access to the information registered about you.

The data controller at Junge A/S is: Louise Linneman

We do not store or transmit customer information encrypted.

As a registered customer of Junge A/S, you always have the right to object to the registration. You also have the right to access the information registered about you. You have these rights under the Personal Data Act, and enquiries in this connection should be directed to info@junge.eu.

Cookies
Cookies are used on https://jungecoats.dk/ for the purpose of optimising the website and its functionality, thereby making your visit as easy as possible.

You can delete cookies from your computer at any time; see the guide at Webshop Cookies and Privacy Policy.

Log statistics
We use log statistics on https://jungecoats.dk/, which means that a statistics system collects information that can provide a statistical overview of how many visitors we have, where they come from and where on the website they leave, etc.

The log statistics are used solely for the purpose of optimising Junge A/S's website.

Consumer protection

Read more about your protection as a consumer when purchasing via a PensoPay payment solution:
https://pensopay.com/mere/forbrugerbeskyttelse/

Complaint options

A complaint about a product or service can be submitted to Nævnenes Hus, the Mediation Team for Consumer Complaints, Toldboden 2, 8800 Viborg via The Complaints Portal for Nævnenes Hus. The Mediation Team will attempt to resolve the dispute through mediation, and if a solution cannot be found, you can bring the complaint before the Consumer Complaints Board.

As a general rule, a prerequisite for submitting a complaint is that the product or service you wish to complain about has cost at least 1.110 kr. and no more than 100.000 kr. For complaints about clothing and shoes, the price must generally be at least 720 kr. The monetary limits may be changed. You must pay a fee to have the complaint processed.

The EU Commission's online complaint portal can also be used to submit a complaint. This is particularly relevant if you are a consumer residing in another EU country. Submit your complaint here:
http://ec.europa.eu/odr

When submitting a complaint, you must state our email address info@junge.eu

You return by using our Return portal